HOUSE RULES
CHECK-IN & OUT
Please note that check-in / check-out times have to be strictly adhered to due to the unique nature of the property, it does not have a reception area. It is still very much like a family home.
Guest check-in time is between 2pm and 6pm. If rooms are requested prior to check-in time, early arrivals will be accommodated as rooms become available. After hours check in should be arranged with the Property Managers in advance.
Check-out time is strictly at 10:00, late check-out will be charged at an additional night stay.
PAYMENT & CANCELLATIONS
The Lookout Guesthouse’s currency is in South-African Rand. The following forms of payments are accepted: Cash / EFT/ Credit Card (Visa, MasterCard & American Express.
Payment for any other services shall be payable by you on departure from the guesthouse.
0% cancellation fee for any reservation cancelled more than 14 days prior to arrival. 50 % cancellation fee for any reservation cancelled 8 – 14 days prior to arrival. 100% cancellation fee for any reservation cancelled 0 – 7 days prior to arrival. In the event of a no-show, a full cancellation fee will be charged.
CHILDREN & PETS
Children are welcome. Please note however that we do not have baby beds/cots/high chairs. You may bring your own camping cots/baby bed alternative. Children should be supervised at all times by Parents.
No pets allowed. We do have our resident dog (Joey) and cat (Bella) on the property. Should you have concerns about the animals on the property please contact the Property Managers. Please feel free to pet Joey & Bella, but please do not feed them. They are already very spoilt! Any aggressive acts or harm against our furbabies will not be tolerated.
SAFETY & SECURITY
There is secure parking within the premises. We have 3 covered parking spaces and 2 uncovered parking spaces. Parking will be assigned upon arrival and be based upon availability. Please note only 1 vehicle per room will be permitted.
We take the safety of our guests very seriously, therefore the property access is for paying guests only. No visitors will be allowed.
Although Mossel Bay is still very safe, please lock all doors as you leave, the sliding doors are fitted with a bolt lock for extra security. In addition, on the back of your room door we have provided a fire escape map, emergency numbers and an emergency button. The Emergency button can be removed from its holder, however please do not remove the Emergency button from your room and it is only to be used in emergencies. Lost or stolen Emergency buttons will be charged at R500 per remote to the guest.
KITCHEN & LAUNDRY ROOM
The Kitchen and Laundry room is for staff use only. Please do not take any items from the kitchen or attempt to use any of the appliances/equipment. Should you have a requirement to use the kitchen, please ask the Property Manager.
We do not allow own washing in for instance (bathroom) wash basins and hanging of washing around in the garden and over the balcony railing. Please enquire with the Property Manager for hanging pool towels and swimwear for drying.
We do not offer a Laundry service to our guests, however you can find the contact details of a Laundry Service in your in-room guide book.